B2B: 3M / Enterprise Application

Analyzing 300,000 patients and generating $4B in revenue has never been so simple.

3M

3M's goal for the project was exceedingly ambitious: To create one, all encompassing coding platform that could service an entire hospital system, covering every document and every patient record, whether typed, hand-written, or spoken.

When 3M Health Information Systems — the leading Natural Language Processing (NLP) and computer-assisted coding supplier in healthcare — required product vision, user experience design, and user interface engineering for their ground breaking CodeRyte Health System Coding software, they partnered with Involution Studios.

From the very beginning, Involution worked side-by-side with the 3M CodeRyte team to envision what the new Health Systems Coding (HSC) product could be. The stated goal for the project was exceedingly ambitious: To create one, all encompassing coding platform that could service a entire hospital system, covering every document and every patient record, whether typed, hand-written, or spoken.

This core product idea in and of itself, was nothing short of revolutionary. The current state of hospital coding is nightmarish in its inefficiency and lack of usability. Users regularly juggle up to five applications — three for viewing patient records and documentation, another for coding, and yet another for billing. To make matters worse, none of this workflow is automated. So, each and every day hospital coding technicians need to search through a document repository to find their work, manually.

Based on this initial product vision for a single, more efficient system, Involution rapidly prototyped and iterated through a variety of software designs to evaluate ideas and receive input and validation from users. With the first hospital on board as a beta tester, Involution moved from creating prototypes to realizing the full product design in collaboration with 3M’s back-end team — creating production, clinical-grade quality code and deploying on-site at the hospital for weekly user tests.

Just one year after the design vision and prototyping, 3M’s sophisticated Health Systems Coding technology launched to accolades from users and most importantly, productivity improvements of 50% and more. The highly innovative, end-to-end health system solution offers a full picture of patient care over the lifecycle of treatment. HSC streamlines the coding process and identifies clinically relevant information about medical records. Four billion dollars of hospital revenue flows through the service on an annual basis.

Involution drove the UI design and front-end coding from concept to completion, and even handled operations and maintenance post launch, with weekly rapid releases of new functionality for the software. Involution is 3M CodeRyte’s go-to shop for software design and development.

Sketching is the best way to explore ideas and iterate quickly.

Sketching is the best way to explore ideas and iterate quickly.

In our usual quick and effective way we jumped straight from product architecture into high-resolution, pixel perfect screens, allowing rich and relevant feedback early in the project.

In our usual quick and effective way we jumped straight from product architecture into high-resolution, pixel perfect screens, allowing rich and relevant feedback early in the project.

Through the use of NLP we were able to target evidence supporting diagnoses and procedures in documents for coders to review. Thus saving coders time from reading the hundreds if not thousands of documents.

Through the use of Natural Language Processing we were able to target evidence supporting diagnoses and procedures in documents for coders to review. Thus saving coders time from reading the hundreds if not thousands of documents.

Understand an entire hospitals coding workload in 10 seconds.

Involution designed an experience that made it so easy to code a patients visit that productivity went up 50% before NLP’s improvements.

Understand an entire hospitals coding workload in 10 seconds.

Understand an entire hospitals coding workload in 10 seconds.

Services

  • Product Strategy
  • Product Architecture
  • User Interface Design
  • User Interface Engineering
  • Iterative Product Testing
  • Software Development
“Involution’s experience in cutting edge technology and healthcare software design makes them the perfect choice for 3M. Their team has been absolutely integral to our efforts to create a highly usable, useful, and robust experience.” George Moon, VP of Product Development, 3M 3M
"I love the new dashboards, without even having to think I can look at the dashboards and figure where everyone is at a glance. It is just what I needed." Anna Wheeler, System Services Director, Memorial Hermann Memorial Hermann